Privacy Policy

1. Introduction

Welcome to the Privacy Policy for Translate Now: AI Translator ("the App," "we," "us," or "our"), developed and operated by Coachie. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application on iOS and Android. Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Text input submitted for translation
• Voice recordings when using the real-time AI voice conversation feature (streamed in real-time via WebSocket and not permanently stored on our servers)
• Images captured or selected when using the camera/photo translation feature (processed in real-time for text recognition and not permanently stored on our servers)
• Language preferences, translation model selections, and app settings
• Feedback and support communications submitted through the in-app feedback feature

2.2 Automatically Collected Information

• Device information (model, operating system version, unique device identifiers)
• Usage data and analytics events (features used, frequency, duration of sessions)
• App performance data (crash reports, diagnostics)
• IP address and general location information (country/region level only)
• Subscription status and in-app purchase records (managed by Apple App Store or Google Play Store)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve translation services (text, camera, and voice)
• Process your translation requests — either on-device or via cloud APIs depending on your settings and the selected translation model
• Manage your subscription, verify entitlements, and process in-app purchases
• Configure app features and settings remotely (e.g., feature flags, default configurations)
• Provide customer support and respond to your inquiries
• Send you technical notices, updates, and administrative messages
• Monitor and analyze trends, usage, and activities to improve the App
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

4. On-Device vs. Cloud Processing

Our App offers two distinct translation modes, each with different data handling:

4.1 On-Device Translation (Standard / Offline Mode)

When using the Standard (on-device) translation model powered by Google ML Kit, your text is processed entirely on your device. No translation content is sent to external servers. Language models are downloaded to your device and translation occurs locally. This mode works without an internet connection once the required language models have been downloaded.

4.2 Cloud Translation (AI Models)

When using AI-powered translation models or the real-time AI voice conversation feature, your text or audio is transmitted to OpenAI's servers for processing. Only the content you submit for translation is shared — no personal information, account data, or device identifiers are included in these requests. OpenAI processes this data in accordance with their own privacy policy and data usage terms.

5. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Cloud translation data (text and voice) is processed in real-time and is not permanently stored on our servers or on OpenAI's servers beyond the duration needed to complete your request.
• Camera images used for OCR text extraction are processed in real-time and are not stored on our servers.
• Your translation history is stored locally on your device for your convenience and is not transmitted to our servers.
• Offline language models downloaded via Google ML Kit are stored locally on your device.
• API keys and configuration data are fetched securely via Firebase Remote Config and cached locally.

6. Third-Party Services

Our App uses the following third-party services that may collect information:

• Apple App Store — For iOS app distribution, in-app subscription purchases, and payment processing
• Google Play Store — For Android app distribution, in-app subscription purchases, and payment processing
• Firebase Analytics — For usage analytics, event tracking, and app performance monitoring
• Firebase Remote Config — For remote feature configuration and app settings management
• Google ML Kit (Translation) — For on-device offline translation; language models are downloaded to and processed on your device
• OpenAI API — For AI-powered cloud text translation (Chat Completions API) and real-time voice conversation translation (Realtime API)

Each of these services operates under its own privacy policy governing how they collect, use, and protect your data. We encourage you to review their respective privacy policies.

7. Camera and Microphone Access

The App requests access to the following device permissions:

• Camera — Used for the photo/camera translation feature to capture images containing text for OCR recognition and translation. Images are processed in real-time and are not stored on our servers.
• Microphone — Used for the real-time AI voice conversation feature. Audio is streamed in real-time to OpenAI's servers for translation and is not permanently stored.
• Speech Recognition — Used for voice input in text translation. Audio is processed for speech-to-text conversion.
• Notifications — Used optionally to notify you when offline language model downloads are complete.

These permissions are only used for their stated purposes. You can revoke any of these permissions at any time through your device settings.

8. Subscriptions and Payments

The App offers auto-renewable subscription plans: a Weekly plan ($9.99/week with a 3-day free trial for eligible users) and a Monthly plan ($29.99/month, no free trial). Subscriptions are processed and managed entirely by Apple (App Store) or Google (Play Store). We do not directly collect, process, or store your payment information, credit card details, or billing address. Subscription status and entitlement verification are handled through the respective platform's purchase APIs. For details on payment data handling, please refer to Apple's or Google's privacy policies.

9. Children's Privacy

Our App does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take the necessary actions.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

Since translation history is stored locally on your device, you can delete it at any time through the App's settings. To exercise any other rights, please contact us using the details below.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:

Email: contact@coachie-ai.com