Terms of Use - Veera: AI Business Aide

1. Agreement to Terms

By downloading, installing, or using Veera: AI Business Aide ("the App"), developed and operated by Coachie, you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, do not use the App. You must be at least 18 years of age to use the App. By using the App, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

2. Description of Service

Veera is a mobile application that uses artificial intelligence to place real phone calls on your behalf. The App enables you to:

Instruct an AI agent to call businesses or individuals to accomplish tasks you define (e.g., booking appointments, placing orders, making inquiries, negotiating)
Listen to active calls in real-time and take over the conversation as a supervisor when needed
Receive AI-generated Smart Notes after each call, including a summary, action items, and follow-up tasks automatically added to your todo list
Schedule calls for later using quick presets or custom date/time, and set up weekly recurring calls for check-ins, follow-ups, or reminders
Create and manage multiple caller identities for different scenarios (e.g., personal vs. business calls) and verify caller ID numbers for outgoing calls
Choose from a library of over 700 AI voices, clone your own voice, or generate custom voices from text descriptions
Manage tasks and priorities through a built-in todo list populated by Smart Notes, organized by urgency (Urgent, Today, Follow Up, This Week)

The AI agent places real phone calls to real phone numbers using Twilio's telephony infrastructure. These are not simulations — call recipients are real people and businesses who receive actual phone calls.

3. Account Registration

To use the App, you must create an account by signing in with Google or Apple. You agree to:

Provide accurate and complete information during sign-in
Maintain the security of your account credentials
Accept responsibility for all activities that occur under your account
Notify us immediately if you suspect unauthorized use of your account

You may delete your account at any time from the Profile screen within the App. Account deletion is permanent and irreversible — all associated data will be removed in accordance with our Privacy Policy.

4. AI Consent Requirement

Before placing your first AI call, you must review and accept the AI consent disclosure within the App. This disclosure explains what data is collected during calls, how AI voices work, and your rights regarding call data. You may revoke this consent at any time from the Profile screen. Revoking consent will prevent you from placing new calls until consent is re-accepted. Your existing call history and transcripts are not affected by revocation.

5. Acceptable Use

You are solely responsible for all calls placed through the App and the content of all task instructions you provide. You agree to use the App only for lawful purposes. Specifically, you agree not to:

Use the App to make harassing, threatening, abusive, or intimidating phone calls
Use the App for telemarketing, spam calling, or any form of unsolicited bulk calling
Use the App to impersonate another person, law enforcement, government officials, or emergency services
Use the App to defraud, scam, or deceive call recipients
Use the App to call emergency services (911, 112, 999, or equivalent)
Provide false, misleading, or deceptive task goals to the AI agent
Use the App to violate any local, state, national, or international law, including telecommunications regulations
Use the App in a way that violates the Telephone Consumer Protection Act (TCPA) or equivalent regulations in your jurisdiction
Attempt to bypass the AI disclosure that is provided at the beginning of each call
Use the App to record or transcribe calls in jurisdictions where doing so without all-party consent is illegal, without ensuring compliance with applicable laws
Attempt to reverse engineer, decompile, disassemble, or extract the source code of the App
Interfere with or disrupt the service, servers, or networks connected to the App
Attempt to inject malicious instructions into the AI agent's behavior through task goals or identity fields
Resell, redistribute, or sublicense access to the calling service

We reserve the right to suspend or terminate your account without notice if we determine that you have violated these terms or used the service in an abusive or illegal manner.

6. AI Agent Behavior and Limitations

The AI agent acts on the task instructions you provide. You acknowledge and agree that:

The AI agent may not always perform tasks perfectly — it may misunderstand instructions, provide incorrect information, or fail to complete the task
The AI agent identifies itself as AI-assisted at the beginning of each call and discloses that the call is being transcribed
The AI agent cannot make commitments, sign contracts, or create legally binding agreements on your behalf
Any commitments made by the AI agent during a call (such as appointment times, order confirmations, or payment promises) are subject to your review and confirmation
The AI agent may be disconnected or interrupted due to telephony issues, AI service interruptions, or call recipient actions
Call recipients may refuse to interact with the AI agent or hang up at any time

7. Supervisor Takeover

The App allows you to join an active call as a supervisor. When using this feature:

You can listen to the call in real-time without the call recipient's knowledge that you are listening
You can take over the conversation — when you do, the AI agent is muted and you speak directly to the call recipient through a VoIP connection via Twilio
Your speech during takeover is transcribed and stored in the call transcript
You can hand the call back to the AI agent at any time, and the AI will resume the conversation
You are solely responsible for anything you say during supervisor takeover — the same acceptable use rules apply to your direct speech

8. Caller ID and Call Recipient Rights

You may verify your own phone number to use as the outgoing caller ID for AI calls. You agree that:

You will only verify phone numbers that you own or are authorized to use
You will not use caller ID to misrepresent your identity or affiliation
Call recipients have the right to request removal of their data from your call transcripts by contacting us
If a verified number is rejected by the telephony provider due to Do-Not-Call lists or regulatory restrictions, the call may be placed from our default number instead

9. AI Voices and Voice Cloning

The App provides a library of over 700 pre-made AI voices and allows you to generate custom voices from text descriptions or clone your own voice. All voices work across all 33 supported languages. You agree that:

Voice cloning requires you to provide a voice sample — you represent and warrant that you have the right to use any voice sample you submit, and that it is your own voice or you have obtained explicit consent from the voice owner
Custom voices may also be generated by ElevenLabs from text descriptions without voice samples
You will not use voice cloning or voice generation to impersonate real, identifiable individuals without their consent
Generated and cloned voice models are stored on ElevenLabs' servers and are subject to ElevenLabs' terms of service
ElevenLabs may retain voice models in accordance with their own terms — we delete all voices associated with your account upon account deletion
You will not use generated or cloned voices for any purpose that violates ElevenLabs' prohibited use policy, including creating deceptive content or political deepfakes

10. Credits, Purchases, and Billing

10.1 Credit System

The App uses a credit-based system. Credits are consumed when you use services:

Phone calls consume 1 credit per minute of call duration
New users may receive a signup bonus of free credits
Promotional codes may be redeemed for additional credits
Credits have a validity period that varies by pack — unused credits expire at the end of their validity period
Credits have no monetary value and cannot be exchanged for cash, transferred to other accounts, or refunded except as required by law

10.2 Credit Packs (One-Time Purchases)

The App offers consumable credit packs available as one-time in-app purchases. There are no subscriptions — you buy credits when you need them with no recurring commitments. Five tiers are available, ranging from $2.99 to $99.99:

Quick — 10 credits
Regular — 20 credits
Power — 45 credits
Pro — 120 credits
Elite — 550 credits

Bigger packs provide more credits and longer validity periods (up to 180 days). Prices shown are in USD and may vary by region. All purchases are processed through the Apple App Store or Google Play Store.

10.3 Credit Holds

When you initiate a call, a credit hold may be placed on your balance to reserve credits for the call duration. If the call fails or costs less than the hold, the remaining credits are released back to your balance. Final credit settlement occurs after the call ends, based on the actual call duration.

11. Data Transmission and Third-Party Services

By using the App, you acknowledge and consent to the following data transmissions:

Twilio — Phone numbers, call audio, and transcription data are processed by Twilio for telephony and call management
ElevenLabs — Text descriptions for voice generation and real-time voice synthesis during calls are processed by ElevenLabs
Anthropic (Claude API) — Task goals and identity summaries are sent to Anthropic's Claude API for pre-call question generation
Firebase/Google — Account data, call history, transcripts, and credit balances are stored in Google Cloud Firestore
Railway — Our backend server is hosted on Railway; all call-related data in transit passes through Railway's infrastructure

These third-party services operate under their own terms and privacy policies. We are not responsible for the availability, performance, or data handling practices of these third-party services beyond our contractual agreements with them. For more details, refer to our Privacy Policy.

12. Telecommunications Compliance

You acknowledge that the App places real phone calls using AI-generated voices and that various telecommunications laws apply:

The AI agent will identify itself as AI-assisted and disclose that the call is being transcribed at the beginning of each call, in compliance with FCC regulations and applicable state laws
You are responsible for ensuring your use of the service complies with the Telephone Consumer Protection Act (TCPA) and equivalent laws in your jurisdiction and the call recipient's jurisdiction
You acknowledge that call recording and transcription laws vary by jurisdiction — some jurisdictions require all-party consent for recording. The AI agent provides disclosure, but you are responsible for understanding and complying with the laws applicable to your calls
You agree not to use the service to call numbers on any Do-Not-Call registry for commercial purposes

13. Intellectual Property

The App and its original content, features, AI prompts, and functionality are owned by Coachie and are protected by international copyright, trademark, and other intellectual property laws.

You retain ownership of the content you provide (task goals, identity information, call instructions, and voice samples). By using the App, you grant us a limited license to process your content solely for the purpose of providing the calling service, generating pre-call questions, producing Smart Notes, managing scheduled calls, and storing call transcripts and task data in your account.

14. Disclaimer of Warranties

The App is provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by law, Coachie disclaims all warranties, express or implied, including but not limited to:

Warranties of merchantability, fitness for a particular purpose, and non-infringement
Any warranty that the AI agent will complete tasks accurately, completely, or as intended
Any warranty that calls will connect successfully or that call quality will be uninterrupted
Any warranty that AI voice synthesis will sound natural or be indistinguishable from human speech
Any warranty that pre-call questions generated by AI will be relevant or comprehensive
Any warranty that Smart Notes, summaries, or extracted action items will be accurate or complete
Any warranty that scheduled or recurring calls will execute at the exact specified time
Any warranty that the service will be available at all times without interruption

15. Limitation of Liability

To the maximum extent permitted by law, Coachie shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App, including but not limited to:

Errors, inaccuracies, or misstatements made by the AI agent during calls
Failed or incomplete phone calls
Any commitments, appointments, orders, or agreements made by the AI agent on your behalf
Missed business opportunities or financial losses resulting from AI agent behavior
Inaccurate Smart Notes, summaries, or action items generated from call transcripts
Scheduled or recurring calls that fail to execute or execute at incorrect times
Damages arising from unauthorized access to your account
Service interruptions due to telephony provider outages, AI service disruptions, or network failures
Any actions taken by call recipients based on information provided by the AI agent

In jurisdictions that do not allow the exclusion of certain warranties or limitation of liability, our liability is limited to the maximum extent permitted by law. Our total aggregate liability for any claims related to the App shall not exceed the amount you have paid for credits in the 12 months preceding the claim.

16. Indemnification

You agree to indemnify, defend, and hold harmless Coachie and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the App; (b) the content of task instructions you provide; (c) calls placed on your behalf by the AI agent; (d) your violation of these Terms; (e) your violation of any applicable telecommunications law; or (f) your speech during supervisor takeover.

17. Termination

We may suspend or terminate your account and access to the App immediately, without prior notice, if:

You breach any provision of these Terms
We detect abusive, fraudulent, or illegal use of the calling service
We receive complaints from call recipients about calls placed through your account
We are required to do so by law or a regulatory order
Our telephony or AI service providers restrict or terminate our access

Upon termination, your right to use the App ceases immediately. Unused credits are forfeited upon termination for cause.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Israel, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Israel. If you are a consumer in the European Union, you may also bring proceedings in the courts of the EU member state in which you reside.

19. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by updating the "Last updated" date at the top of this page and, for significant changes, by providing notice through the App. Continued use of the App after changes constitutes acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using the App and delete your account.

20. Contact Us

If you have questions about these Terms, contact us at:

Email: contact@coachie-ai.com